Datablist stores collection data in your browser's IndexedDB so you can work without fetching every row on each action. Cloud synchronization depends on your plan and collection limits; browser data is not automatically backed up for every account. Check your plan and sync options before removing local site data. Sometimes, Datablist can't store data in your web browser. This can happen for several reasons:
- A setting in your web browser blocks sites from saving data on your device.
- A privacy setting, extension, or browser profile prevents Datablist from writing to IndexedDB, the browser database used by Datablist.
- Your browser storage quota is full. For example, Chrome and Chromium-based browsers limit how much disk space web applications can use.
- Your operating system (Windows, MacOs, etc.) has reached a system limit and must be rebooted.
Protect your local changes first
If the affected collection still opens, export its current data before trying another browser profile. Check that the exported file contains your latest rows and edits. A cloud copy can be older than changes that have not synchronized.
A different browser or profile has separate local storage. Opening Datablist there can help test whether storage works, but it does not transfer local-only data from your original profile. If a collection is missing or older in the new profile, keep the original profile and its site data while you investigate.
How to fix it?
The error message shown by Datablist can help identify the cause.
If the message says to allow site data or disable privacy settings:
- Check your browser site data configuration. See the Chrome instructions below.
- Disable browser extensions that block cookies, storage, or tracking, then refresh Datablist.
- Try Datablist in another browser profile.
If the message says to free up disk space or remove site data:
- Check that your hard drive has free space.
- Remove site data for other websites you no longer need. Do not clear Datablist's site data unless you have confirmed that the affected collections are synchronized or exported: clearing it can delete local work that has not reached the cloud.
If the issue continues:
- Restart your browser.
- Reboot your computer.
If you still cannot open a collection, note the exact error message and your browser version before contacting Datablist support. Avoid repeatedly clearing site data while you investigate.
Check Chrome configuration
If the issue persists, check the "site data settings" to know if Datablist is allowed to store data.
Open a new tab and enter chrome://settings/content/siteData.
If the default behavior is to not allow sites to save data, you must create an exception for Datablist.
Click on the "Add" button next to the "Allowed to save data on your device" section. And add [*.]datablist.com.
